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Go to the shopFrequently asked questions
Have questions about shipping, deliveries, return, payments, order cancellations and refund? Here are some quick answers.
How much does the shipping cost?
We offer free shipping in the United States on all our orders.
How long does the shipping takes?
We do our best to process and dispatch the order in 3-4 business days from the date of your order confirmation email.
Orders usually take between 7 to 14 business days to be delivered.
Orders usually take between 7 to 14 business days to be delivered.
Please note: Due to the global impact of COVID-19, orders may run into unexpected delays.
Where do we ship from?
Each Diamond Painting kit, Paint By Numbers kit, Paper Quilling kit, Paint By Numbers Puzzles, 3D Puzzles needs to be made on-demand as you order. When you order a kit, it is made in art production and exhibition centers in China and some other countries in Asia.Â
Note: Every Diamond Painting kit, Paint By Numbers kit, Paper Quilling kit, Paint By Numbers Puzzles, 3D Puzzles you see online is produced only in China and some other countries in Asia. It is not produced anywhere else in the world. This is due to the high cost of the machines used to produce every picture with its components separately.
What courier service we use for shipping?
Once the kit is ready, we ship it with reliable shipping companies and your package is delivered by USPS, FedEx, UPS, etc.
Will I receive a tracking number?
Yes, you will receive a tracking number. We provide outstanding customer support and total transparency about your order status. We’ll email you your tracking number as soon as it’s available.
If you haven’t received your tracking number after 30 days, please email us at: support@kraftareena.com
If you haven’t received your tracking number after 30 days, please email us at: support@kraftareena.com
I ordered multiple kits in one order, will they arrive together?
Usually yes, for the same type of kit, you will receive all items in one parcel.
If you are ordering different types of kit you will receive all items in different parcel.
Sometimes one piece of art is completed earlier than other ones. In that cases, we ship out the completed artwork in one parcel and then send the other one once it’s ready.
What is our return and refund policy?
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
 Please refer to our Refund Policy Page.Â
How do I cancel my order?
If you just made an order and would like to cancel it, contact us by email at support@kraftareena.com, and we will help you process this cancellation, but $5 will be charged as refunding fee.
All orders canceled after 24 hours are subject to a 40% production and administration fee because the order will be already under production.
While we will do our best to help you cancel your order, please note that products that have already been produced and shipped cannot be canceled or refunded.
All orders canceled after 24 hours are subject to a 40% production and administration fee because the order will be already under production.
While we will do our best to help you cancel your order, please note that products that have already been produced and shipped cannot be canceled or refunded.
What are the payment methods? Who are your payment partners? Are they secure?
We accept all major credit and debit cards (VISA, MasterCard, American Express etc...)
We are proud to be a verified partner of Paypal and Stripe which allow our transactions to be 100% secure and your money is safely handled by our payment partners.
Why is no one replying to my emails?
During festive periods, sales, and promotions, we receive a lot more emails than usual. In such cases we request that you allow 48-72 hours for us to get back to your initial email inquiry.
Note:Â We operate on a first-in-first-out policy as well as a priority response system.
This means that you should only send 1 email inquiry. Sending a follow-up a day or so later will actually send your email to the back of the queue, which neither of us wants to happen!
Note:Â We operate on a first-in-first-out policy as well as a priority response system.
This means that you should only send 1 email inquiry. Sending a follow-up a day or so later will actually send your email to the back of the queue, which neither of us wants to happen!
